Symptom: Employee is reporting that they are unable to log into their account.


Step 1: Reset password

  • Navigate: Admin > Employee Setup > Select employee
  • Lift Lockout.
    • This button will be to the right of the Strong Password Reset button.


Do not include and strong passwords in notes for security reasons and PCI compliance for credit cards!

Additional Resources and Help!

Still have questions? Please contact us any time at support@ezsoftpos.com.


NOTE: If emailing, please include your business name in the subject line of the email

and provide your preferred contact information for the best response time.


Visit our help center Help Center for more guides and tutorials