Symptom: Caller states that they are receiving a Database connection error or terminating program run message


Step 1: Ensure Network Location on Work

  • Log into the server and station having the issue
  • Ensure Network Location is set to WORK for both
  • Choose Start > Control Panel and, under the Network and Internet heading, click the View Network Status and Tasks link. (Windows shows you the Network and Sharing Center.)
  • In the box marked View Your Active Networks, click the link that mentions "Public network" > Update this to Work



Step 2: Diagnose connection issues

  • Possible Causes
    • Server Computer is off
    • Network Connectivity between stations and server is compromised
      • Check Closest network device, usually a switch
      • Trace cable to ensure no disconnected lines
    • Check the ip addresses on each system to ensure they are on the same network and set as Iplist appears
      • Use ipconfig /all to find out what the current network is
      • Use Ping to find out the ips of each terminal
    • If terminals are not on the same network, ensure that POS equipment is plugged into the same router.
      • If terminals are on the same network. Ping the server terminal from the slave terminals to determine connectivity.


Step 3: Troubleshoot ODBC

  • Connect to the server system with LogMeIn and ZoHo
    • Generally named Server or back up if during replacement phase.
    • Navigate to the EZDine Program directory\SupportEXE folder
    • Open EZSoftODBC
    • Do one of the following on the stations
      • Under server: switch IP address for Computer Name
      • Under Server Switch Computer name for IP Address
      • Note: Computer name is generally the best practice as Ip addresses can change, but the name remains, but if you can ping the Server's IP but it won't connect via computer name, then put in IP of Server on into ODBC on the Station and note in ticket.
      • If the system is the server ensure the server is localhost
    • Click Test to save
    • Close EZSoft ODBC
    • Launch EZDine


Additional Resources and Help!

Still have questions? Please contact us any time at support@ezsoftpos.com.


NOTE: If emailing, please include your business name in the subject line of the email

and provide your preferred contact information for the best response time.


Visit our help center Help Center for more guides and tutorials