Symptom: Touchscreen stopped working. Does not respond to touch.


Step 1: Disconnect/re-connect USB at the monitor side

  • Test

Step 2: Connect to a different port on tower/box

  • Test

Step 3: Perform calibration KB: Calibration of the Touch Monitor

  • Test

Step 4: Navigate the POS terminal to the Windows desk and locate the Touch Screen utility

  • If "None" are listed, click "Add."
  • System will likely locate the touch controller on a COM port and will you to select this
  • Once in the touch utility, after selecting the found controller, go to Tools > Calibrate and redo Step 3
  • For customer facing display locations: If the calibration screen is displayed on the CFD screen try Monitor Mapping - eGalax Utility > Monitor Mapping > Have the user touch the touch panel, let secondary screen skip the touch input since not a touch screen. Do Clear & Calibrate, test

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