Symptom: To force credit cards offline in case their internet is down and resetting modem/router does not work.
Step 1: Insomnia Cookies Awareness
- Do NOT use offline mode for Insomnia Cookies!
Step 2: Force offline
- Select Admin > Misc Credit Card Ops > Force Offline
- Go back online: Admin > Misc Credit Card Ops > Go Back Online
Step 3: If "Force Offline" is not present in Admin > Misc Credit Card Ops
- Admin > Settings > Payments screen
- At the top right, the first check box will say "Force Offline Mode to ON"
- Check this setting > Save > Done.
- Going back online is the reverse of this process - uncheck box > Save > Done.
Step 4: How to settle offline transactions.
- Process deferred CC's: Admin > Credit Card Utilities > Process All Offline Payments
- Any card that has a status of "Failed to Process" indicates that the cards may have insufficient funds or may be inactive. Advise the caller to process them later in the week (usually towards the end of the week because most people get paid on Thursdays or Fridays) to try and collect funds.
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