Symptom:  Location is stating that they have a "Deferred" credit card transaction that will not process


Step 1: Inform Caller

  • Inform the location that they can try to process the transaction as long as they wish before voiding it out completely
    • This will cause the warning when going into Admin that "Offline transactions exist"
  • Voiding the Deferred payment tells the system to stop attempting to collect these funds
    • The voided payment will drop off the list the next time they process and close the batch or the next time the auto batch runs
  • Make sure that the location understands that if they void the transaction they may not be able to collect those funds


Step 2: Process Later

  • Advise cx to keep processing offline transaction until it goes thru (no check of card funding when in OFFLINE MODE).
  • Best days to process are paydays, Thursday / Friday.
  • It will eventually process.
    • If not, then void from CC Utilities screen:
      • Click each DEFERRED payment line
      • Click VOID button at top
  • This transaction did finally process thru system and was funded to customer.


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