Legacy Help Center

Symptom: Caller having issues connecting to Mercury

Step 1: First Checks

• Check to make sure:
  • Server is online
  • There is internet connectivity 
  • DNS settings are correct
• If all successful, Refer location to Mercury to see if server is down.

Step 2: Troubleshoot PCCW file

• Location
  • Program Files
  • Active
  • Change Directory
• Name copy: PCCW_Backup_MMDDYY {Enter the date}
• Close PCCharge
• Reopen PCCharge
• Add new passwords
• Update PCCharge password text file on desktop

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