Symptom: Net E-Pay error: Failed to connect to mercury servers


Step 1: Determine EZDine Version

  • If current version > 5.00.05, Proceed to Step 2
  • If current version < 5.00.05, Proceed to Step 3


Step 2: Version > 5.00.05

  • Navigate: Admin > Support Settings > Credit Card Setup
  • Verify Server URL is the same as the system running NetEPay
    • Generally the server computer
  • Change if needed
  • Save
  • Close
  • Reload EZdine on ALL stations
  • Verify NetEPay is NOT showing OFFLINE
  • Test


Step 3: NetEpay and < 5.00.05

  • Access Ezdine folder
  • Look for mercuryservers.cc
  • Open in notepad and ensure server ip is  correct


Step 4: Determine if CC processor is Mercury/Datacap

  • Navigate Admin > Support Settings > Credit Card Set.
  • Verify Processor is Mercury / Datacap
  • Start/Restart NetEpay

Step 5: Restart SQL datacap service

  • If Datacap is the processor there will be another sql service independent for it
  • Services > SQL Server (Datacap Instance)

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