Symptom: Location states the caller id is not working
Step 1: Troubleshoot WCListener
- Log into server / stations, look for Whozzcalling shortcut on desktop/system tray icon.
- Open Whozzcalling Listener (WCListener), should open in system tray.
Open Whozzcalling Listener in system tray by right-clicking and selecting "Show"
Place test call to restaurant, look for CallerID to recognize your number.
Step 2: If issue unresolved
- Computer that hosts callerID needs restarted.
- CallerID box is unplugged, make sure unit has power.
- Phone cord unplugged from CallerID.
- Re-connect USB connection to computer
- May have gone out during a big storm (inquire of caller when / if storm recently)
- Unit may have to be replaced (Escalate)
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