TABLE OF CONTENTS


How-to: This is this process to perform a manual batching on the pax device.

Please ensure all tips are entered before performing this.


Step 1: Access the Main Menu

  • Pax S300
    • Have the caller press and hold onto the blue function button on the lower left and Hit 1
      • This button will be on the lower left and above the red button
        • Either labeled as Funtion, Func, F
  • Pax S920
    • Have the caller press and hold onto the green enter button and press the 1
  • A77 / A35
    • On the Pax unit, pressing the corners in clockwise order starting the Upper left corner will allow you to enter the admin menu. See Image "access admin menu"
Pax A35/A77 Menu Access


  • Passwords
    • 2 Possible
      • 916860
      • Today's date in MMDDYYYY
        • Example
        • February 4, 2022 (2/4/2022)
          • 02042022
    • Note the password that successfully was used for later.


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Step 2: Performing the Manual Batch

  • Note: This is to be done on ALL pax devices at the location 
    • If this is for a PLEASE SETTLE, just the affected devices.
  • Navigate to Host Settings
  • Navigate to Batch Close
    • When the customer confirms. the system will freeze.
  • Have caller watch and verify prompts
    • Upload Fail
      • Attempt again as it can be a connectivity issue.
      • If the screen is showing failure of a certain transaction escalate.
        • Example processing 1 / 3 transactions - failed
    • Batch Closed
      • Successful.
      • Continue to hit the red cancel button to back out of all menus until they are back on the main default screen.


Step 3: Escalate Ticket

  • Escalate the ticket to Tier 2


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