TABLE OF CONTENTS

In This article you will learn the basics about the WTI Router 


General Information

General Device

  • The router will perform check-in to the WTI network server every 5-10 minutes.

Failover

  • The WTI device continues to do multiple continuous pings to https://www.google.com/ and https://www.amazon.com/.
    • Failover
      • The Device will enter Failover Cellular Backup in the event the ping tests fail 3 consecutive pings in a row.
    • Returning ISP network
      • In the event a device in Failover mode successfully obtains 5 consecutive successful pings in a row, the device will revert to Normal Internet usage
Alerts will come to the support inbox under the WTI Alert contact: techsupport@wtiwireless.com


WTI Alerts

  • There are multiple kinds of alerts that will show up in the inbox
    • Failover
      • When the device enters failover mode
    • Fall Back
      • When the device returns to using ISP connection
    • Daily/Monthly Thresholds
      • Emails for when usage within a period has exceeded the parameters set on the router.
      • Usage Threshold
        • An advanced alert that will trigger again if a threshold it met again within a certain about of hours.
      • Last Hour Usage
        • A secondary alert if the previous hour exceeded a set amount of data
    • Router DOWN/UP
      • UP
        • Device was turned on and operational
      • DOWN
        • Device was disconnected or turned off and unable to check in for over 2 hours.

Data Watchdog Alerts

This is a service that monitors for potential issues across many data points. For WTI these are used to check for emergency situations and to suspend or activate accounts as needed to avoid cost issues.

  • These are the Data Watchdog Alerts you can find
    • 90% reached 
      • Warning that usage is at critical chance of shut down

    • Monthly Override Adjusted

      • Used by Admin staff to provide extra data to the location (These will be billed as overage usage)

    • Threshold Reached and SIM(s) Suspended

      •  The monthly data cap was reached and Data Watchdog has disabled the data to the router until override.

    • Monthly Adjusted SIM(s) Resumed

      • Override performed and the router has been reactivated (NOTE Only data watchdog can reactivate the sim.


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Alert Examples


  • Up Alert
    • This automated notification is being sent because your router with the description of: (Serial Number: <SN>) Is Up now.
    • Example Ticket
  • Down
    • This is the FINAL notification for your router with the description of: <Company Name>(Serial Number: <SN>) It has not registered with our system for more then 120 minutes. Your immediate attention is recommended. If you should have questions or need further assistance please contact Customer Support.
    • Example Ticket
  • Failover
    • This automated notification is being sent because your router with the description of: (<Company Name>, Serial Number: <SN>, SIM Number: <SIM>) is now using the WTI cellular network due to failover. If you should have questions or need further assistance please contact Customer Support
    • Example Ticket
  • Fallback
    • This automated notification is being sent because your router with the description of: (<Company Name>, Serial Number: <SN>, SIM Number: <SIM>) is now using the locations internet and no longer in failover mode. If you should have questions or need further assistance please contact Customer Support.
    • Example Ticket
  • Threshold
    • This is an automated notification for account: EZSOFTWARE.

      That wireless router: <Company Name>(Serial Number:<SN>) has used 1208.37MB for today.

      You are receiving this message because the router daily usage threshold is set at: 750.00MB.

    • Example Daily

    • Example Monthly

  • Data Watchdog 90%
    • This is an automated notification for account EZSOFTWARE on wireless router <SN> <Company Name>.


      This router has used 19088MB for this billing cycle. The Data Watchdog threshold is currently set to 20000MB.


      To adjust your Data Watchdog Threshold Monthly or Monthly Override, you may refer to the “Data Watchdog” document within the “Support” tab of the Cloud Management Portal.

    • Example Ticket

  • Data Watchdog Monthly Adjusted

    • This is an automated notification for account EZSOFTWARE on wireless router <SN> <Company Name>.


      The Data Watchdog Threshold Monthly Override has been adjusted to 40000MB. SIM(s) <SIM> have been resumed.

    • Example Ticket

  • Threshold Reached and SIM(s) Suspended

    • This is an automated notification for account EZSOFTWARE on wireless router <SN> <Company Name>.


      The Data Watchdog Threshold is currently set to 20000MB. This router Data Watchdog Threshold has been met for this billing cycle. SIM(s) <SIM> have been suspended for the remainder of this billing cycle, and will automatically resume the next billing cycle.


      To resume service before the next billing cycle, the Data Watchdog Threshold Monthly Override must be adjusted higher than the current data usage for the current billing cycle.


      To adjust your Data Watchdog Threshold Monthly or Monthly Override, you may refer to the “Data Watchdog” document within the “Support” tab of the Cloud Management Portal.


      To prevent your SIM(s) from automatically resuming the next billing cycle, you must deactivate the SIM(s) from the website.

    • Example Ticket


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Additional Resources and Help!

Still have questions? Please contact us any time at support@ezsoftpos.com.


NOTE: If emailing, please include your business name in the subject line of the email

and provide your preferred contact information for the best response time.


Visit our help center Help Center for more guides and tutorials