TABLE OF CONTENTS

Location is stating their pax device is showing a Please Settle.

This is due to the device database is full of transaction data that need to be batched.

Pre-requisite

  1. Ensure ALL transactions tips have been entered.
  2. Determine the processor: Performing a manual batch on non-heartland customers will cause a major loss.
    1. Heartland
      • Heartland handles the batching of transactions on it's own back end. If a pax is programmed to auto batch, this will fail causing a backlog of transaction data to be deleted.
      • Proceed to Step 2.
    2. All other processors Proceed to Step 1.


Step 1: Perform a manual batch

  1. Perform a manual batch with the following KB: How-to: Performing a Manual Batch on the pax device.
  2. Run a test
  3. If failed Proceed to Step 2.


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Step 2: Clear Pax Database

Access Admin Menu

  • Pax S300
    • Have the caller press and hold onto the blue function button on the lower left and Hit 1
      • This button will be on the lower left and above the red button
        • Either labeled as Funtion, Func, F
  • Pax S920
    • Have the caller press and hold onto the green enter button and press the 1
  • A77 / A35
    • On the Pax unit, pressing the corners in clockwise order starting the Upper left corner will allow you to enter the admin menu. See Image "access admin menu"
Pax A35/A77 Admin Menu

Passwords

  • 2 Possible
    • 916860
    • Today's date in MMDDYYYY
      • Example
      • February 4, 2022 (2/4/2022)
        • 02042022
  • Note the password that successfully was used for later


Clear Database

  1. Navigate > System Settings > Database
  2. Choose Clear Database
  3. Confirm
  4. Hit the red button until logged out of pax and back on the normal screen
  5. Test


Escalate to tier 2 for Credit Card Terminal Update. Even if resolved, this update will need to be performed to remove this issue completely in the future.


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Visit our help center Help Center for more guides and tutorialsHow-to: Performing a Manual Batch on the pax device.