Legacy Help Center

Symptom: Runtime Error 429 Active X cannot create object Step 1: Determine where the error is occurring If the error is occurring during EZDine Startup:...

Symptom: Gift card option is grayed out Location wishes to start using gift cards in their system. Step 1: Enable Gift Card Functionality Navigate: ...

Symptom: Location is requesting to add new item to the EZ Dine Menu. Step 1: Access the Menu Navigate: Admin > Menu Step 2: Using the General Tab ...

Symptom: Caller states that they are having issues with the touch screen. Having issues hitting buttons When hitting a button another button is getting c...

Symptom: Employee is reporting that they are unable to log into their account. Step 1: Reset password Navigate: Admin > Employee Setup > Sel...

Request: How-to activate, sell, or redeem gift cards at locations. Gift Card Activation and Selling Enter POS by typing in your code and clicking ...

Request: How to add a gift card button into the pos. Step 1: Add a button Navigate Admin > Menu Categories If there is not already a GIFT CARD...

Encoding settings for gift cards & loyalty cards Settings Gift Cards Use track 1 and track 2 HiCo LoCo ( wears out quicker, like a hotel ...

Symptom: Location states that the cash drawer is not opening Step 1: Determine if anyone else is able to open the cash drawer. Ask the caller if t...

Symptom: The location is stating the paid in, paid out, open drawer buttons are missing. Other Scenarios: Location is moving a cash drawer to a new s...