Knowledge Audits
Symptom: Location wishes to enable or disable mock drawer mode during a cash drawer replacement. Step 1: Enable/Disable Mock Cash Drawer Mode Na...
Wed, Jan 6, 2021 at 7:06 PM
Symptom: Print Module is displaying Error 482 Step 1: Troubleshoot Printers Ensure default printers are set No default printers will cause the ...
Wed, Jan 6, 2021 at 7:09 PM
Symptom: Caller states that they are receiving a Database connection error or terminating program run message Step 1: Ensure Network Location on Wor...
Wed, Jul 13, 2022 at 12:18 PM
Symptom: Touchscreen stopped working. Does not respond to touch. Step 1: Disconnect/re-connect USB at the monitor side Test Step 2: Connect to a...
Mon, Sep 19, 2022 at 4:36 PM
Symptom: Brightness level on their POS has changed. Determine if If the monitor is an FEC Step 1: FEC monitor?, have them hold down the up/down arrows...
Fri, Dec 18, 2020 at 5:41 PM
Symptom: Monitor display upside down. Step 1: If a keyboard is connected Hold down Ctrl and Alt keys on the keyboard, then press the up arrow key. ...
Sat, Dec 19, 2020 at 4:01 PM
Symptom: Tickets not printing form EZDine for star printer locations. Step 1: Check for multiple instances of the printer Star Printers are port s...
Mon, Dec 21, 2020 at 1:23 PM
Symptom: If the site needs to change the Default Printer from one receipt printer to another or to a Desktop Printer. Step 1: Check if print module ...
Mon, Dec 21, 2020 at 1:33 PM
Symptom: Location is reporting that their star printer is printing the left side of the paper only. Step 1: Correct printer settings Access the Pr...
Mon, Dec 21, 2020 at 1:38 PM
Symptom: To force credit cards offline in case their internet is down and resetting modem/router does not work. Step 1: Insomnia Cookies Awareness ...
Wed, Jan 6, 2021 at 5:17 PM