Knowledge Audits
Symptom: Needing to set emvs for offline use Step 1: Update software If a client is using a windows 7 or 10 pc Update software to 5.00.17 Proces...
Wed, Jan 6, 2021 at 5:17 PM
Symptom: RT Error 13 - Type Mismatch: Known issue where you can't add tips on Carry Out / Named Tabs,issue pending in programming. Step 1: Move...
Wed, Jan 6, 2021 at 5:23 PM
Symptom: Location is stating that they have a "Deferred" credit card transaction that will not process Step 1: Inform Caller Inform the...
Wed, Jan 6, 2021 at 5:24 PM
TABLE OF CONTENTS Step 1: Determine if customer has card information Customer has the credit card information at this time. Issue Credit Customer inf...
Wed, Apr 3, 2024 at 6:40 PM
Symptom: Caller having issues connecting to Mercury Step 1: First Checks Check to make sure: Server is online There is internet connectivity D...
Wed, Jan 6, 2021 at 5:26 PM
Symptom: Net E-Pay error: Failed to connect to mercury servers Step 1: Determine EZDine Version If current version > 5.00.05, Proceed to Step 2...
Wed, Jan 6, 2021 at 5:27 PM
Symptom: If the Customer facing displays are not showing subtotal/tax etc it is just blank Step 1: Ensure correct resolution Ensure the resolut...
Wed, Jan 6, 2021 at 4:38 PM
Information: General Barcode Scanner Troubleshooting Step 1: Troubleshoot scanner Have caller Reseat the USB cable Barcode Scanners are USB Plug-...
Wed, Jan 6, 2021 at 4:44 PM
Symptom: Location states the caller id is not working Step 1: Troubleshoot WCListener Log into server / stations, look for Whozzcalling shortcut o...
Fri, Jan 8, 2021 at 4:32 PM
Symptom: Site needs to change Credit Card processing information due to a change of ownership or other reason. Step 1: Refer to Sales NOTE: We can...
Mon, Jan 11, 2021 at 3:36 PM